Cikgu88 Privacy Policy – Malaysia Member Personal Data Protection

1Introduction

Cikgu88 ("we", "Platform", or "cikgu88") takes the privacy and security of every member's personal data seriously. This Privacy Policy transparently explains how we collect, store, use, disclose, and protect your personal information when you register and use cikgu88's services.

This document forms part of the overall agreement between you and cikgu88. It is to be read together with Terms and Conditions us. By registering or continuing to use the cikgu88 platform, you confirm that you have read, understood, and fully agreed to this Privacy Policy.

We are committed to complying with all applicable data protection laws and continuously updating our practices to reflect the latest developments in personal data protection. If you have any questions regarding this Privacy Policy, please contact our support team via live chat, available 24/7.

2Personal Data We Collect

Cikgu88 collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect and the purpose of each:

3How We Use Your Personal Data

Personal data collected by cikgu88 is used solely for legitimate and transparent purposes. We do not use your data for any purpose other than those stated below:

• Account Management: Create, maintain, and manage your member account, including login, verification, and account recovery processes.
• Transaction Processing: Process deposits, withdrawals, and all other financial transactions carried out through the platform securely and promptly.
• Identity Verification: Conduct the required KYC checks to comply with legal requirements and prevent money laundering.
• Fraud Prevention: Monitor suspicious activity, detect unauthorized access attempts, and protect the integrity of the platform.
• Customer Support: Provide technical assistance, resolve complaints, and improve the quality of our support services.
• Platform Communications: Send important notifications regarding your account, changes to terms, promotions (with your consent), and security updates.
• Service Improvement: Analyze aggregated and anonymized usage patterns to improve platform features and the overall user experience.
• Legal Compliance: Meet reporting and compliance obligations to relevant authorities as required by law.

4Legal Basis for Data Processing

Every personal data processing activity carried out by cikgu88 has a valid legal basis. We process your data based on the following grounds depending on the purpose of processing:

• Contract Performance: Data processing required to fulfill our obligations to you under the platform's Terms and Conditions, including account management and transaction processing.
• Legal Obligation: Processing required to comply with legal obligations imposed on cikgu88, including KYC requirements and financial reporting.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement purposes that do not override your fundamental rights and freedoms.
• Consent: For certain marketing and promotional communications, we will request your explicit consent, and you may withdraw that consent at any time.

5Data Sharing with Third Parties

Cikgu88 does not sell or rent your personal data to any third party for their own commercial purposes. However, we may share your data in limited and controlled circumstances as follows:

• Service Providers: Companies that help us operate the platform, including game providers, payment processors, and cloud infrastructure services. All such providers are bound by strict data protection agreements.
• Authority: Law enforcement agencies, regulatory bodies, or courts when required by law or a valid court order.
• Fraud Prevention: Fraud prevention agencies and credit reference services to verify identity and prevent illegal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of cikgu88 assets, your data may be transferred to the successor entity, subject to appropriate notice being provided to you.

6Encryption and Security Measures

The security of your personal data is a responsibility we take very seriously. cikgu88 implements multiple layers of technical and organizational protection to ensure your data remains safeguarded at all times:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the cikgu88 servers is encrypted using the latest industry-standard encryption protocols.
• Data-at-Rest Encryption: Sensitive data stored in our databases is encrypted at rest using strong encryption algorithms.
• Strict Access Controls: Only cikgu88 staff who have been granted specific authorisation and have a legitimate job requirement may access members' personal data.
• 24/7 Monitoring: Our systems are continuously monitored to detect any unauthorised access attempts or suspicious activity.
• Regular Audits: We conduct regular security audits and penetration testing to identify and address any vulnerabilities.
• Two-Factor Authentication (2FA): Two-factor authentication is available to protect your account from unauthorized access.

7Cookies and Tracking Technologies

The cikgu88 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functionality such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Save your preferences such as language, currency, and display settings to deliver a more personalized experience.
• Analytics Cookies: Collect anonymized usage data to help us understand how the platform is used and improve it over time. This data does not personally identify you.
• Security Cookies: Help detect and prevent fraudulent activity while keeping your session secure.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. By continuing to use cikgu88, you agree to the use of cookies as described here.

8Identity Verification (KYC)

As a responsible platform, cikgu88 conducts a comprehensive Know Your Customer (KYC) process to comply with anti-money laundering (AML) and counter-terrorism financing (CFT) legal requirements.

During the KYC process, you may be required to submit the following documents:

• Copy of valid Malaysian identity card (MyKad) or passport
• Recent bank statement (not older than 3 months) to verify payment method
• Proof of address such as a utility bill or official bank statement
• Selfie with identity document (in certain cases)

The KYC process is typically completed within 1–2 business days once all required documents are received. Your first withdrawal will only be processed after the KYC process is fully completed.

9Data Retention Period

Cikgu88 only retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. Our data minimisation principle ensures your data is not kept longer than needed.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered or accessed again.

10Your Rights as a Data Subject

Cikgu88 respects your rights as a data subject and is committed to helping you exercise them. Below are the rights you hold regarding your personal data:

11Children's Data

The cikgu88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on our platform should contact us immediately through our customer support team.

12Changes to the Privacy Policy

Cikgu88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The "Updated" date at the top of this document will always reflect the date of the latest amendment.

When we make significant changes to this Privacy Policy, we will notify you via:

• Notice prominently displayed on the platform's home page
• Email notification sent to the address registered with your account
• In-account notice displayed upon your next login

Continued use of the cikgu88 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

13Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are ready to assist you through the following support channels:

• Live Chat: Our customer support is available 24 hours a day, 7 days a week via the live chat widget on the cikgu88 platform.
• Email: Send your privacy enquiries to [email protected] — we aim to respond within 2 business days.

For privacy complaints that cannot be resolved through the above channels, you have the right to refer the matter to the relevant data protection authority in Malaysia. cikgu88 will cooperate fully with any investigation conducted by the relevant authority.